The professionalism, the courtesy, the caring nature in the approach to sensitive issues. The prompt attention and always being ready to answer any questions. I did not have one issue in the whole process and that is an honest answer. You helped achieve the outcome we were working towards in the least upsetting way possible. I will always use your firm for any reason that is necessary. I have recommended several people to your firm and my daughter lives in Newcastle but has decided to use Tranters for her recent house purchase. We will also be back soon to re-do our Wills. Thank you.