Client Testimonials

Steven & Pieta Swann

Property Law
Bright VIC

Our largest compliments must go to Leah Gale, who assisted us in the sale of our property. It did not matter what time of the day we rang, nothing was ever too much trouble for Leah. If Leah was not available, she would ring us back promptly, or else there was another staff member available to talk to or to ensure matters were progressing. We also appreciated Leah’s proactive approach to managing the process – on many instances, she rang us, rather than us having to chase her (sometimes I felt she knew more about what was going on than I did!). Leah was also very friendly and easy to deal with, in addition to being very patient with us – there was one stage where Steve, an engineer, was unable to even add up numbers, which Leah kindly did!

We were also impressed with the flow chart that was sent to us. It made it very simple for us to see what steps had to be undertaken and when.

The customer service processes in place at Tranter Lawyers made the experience seamless from our end. Reception were always polite and friendly, and on the rare occasions when Leah was unavailable for one or two days, we were able to discuss our sale with another staff member, who had a thorough knowledge of where our sale was at. The last point is to be commended – many businesses operate with an attitude of “she’s not in, she’ll call you when she gets back”. We honestly feel that we got better service from you than we did from the agent who was selling our house – despite the agent’s fee being about eight times yours.

In summary, we wish to thank you for the experience we have had in selling our property. You provide excellent value for money, your staff are superb, and your customer service exceeds any we have experienced in buying and selling property. We will not hesitate to use or recommend your service in future, and wish you all the best.