Ease of obtaining appointment when we needed one. Matthew was informed of the issues and ready to advise. We have never had such information regarding making a Will from previous experiences, very good advise regarding this. Excellent follow-up and phone calls or emails acted in promptly. Friendly, happy staff, willing to help and we were offered a ‘cuppa’ on arrival at appointment. Very short waiting time for appointment. We were new customers of this practice, having experienced good outcomes and are well satisfied to remain with this firm. We enjoy the newsletter sent to us which contains humorous stories, as well as educational material pertaining to law issues. Congratulations Matthew for the extra effort you are putting into your firm.