Personal and diplomatic as required. Situation was complicated and frustrating when Tranters approached to resolve our issues. Upon involving Tranters, hurdles removed and situation resolved. Both Melissa and Kim understood the family situation and had an extremely personal touch. Never once felt like “a number” like other law firms. Most definitely without hesitation would engage Tranters. We had issues with other parties and bureaucrats. Towards the end we felt that Tranters were the only reliable part of the equation in resolving our obstacles. Very personal service A+ Always followed up issues. Continued far beyond the day we paid the bill. Thank you.